FAQ

1. Do you offer free shipping?

Yes. We provide FREE shipping on all orders within the United States. We do not ship internationally.

2. How long does order processing take?

Orders are processed within 3–4 business days before shipment.

3. How long does shipping take?

Estimated delivery time is 5–6 business days after your order has been shipped.

4. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear.

5. What is your return policy?

We accept returns within 7 days of delivery and exchanges within 10 days of delivery. Please refer to our Return & Refund Policy for full details.

6. When will I receive my refund?

Approved refunds are issued within 5–10 business days to the original payment method.

7. What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the issue. We will assist with a replacement or refund.

8. Can I cancel or change my order?

Orders can only be canceled or modified before they are processed or shipped. Once shipped, orders cannot be changed.

9. How can I contact customer support?

You can reach us by phone at 619-573-6654 or by email at contact@norlix.store.