Return and Refund Policy

At NORLIX TABLE LAMPS, customer satisfaction is our priority. Please review our return and refund policy carefully before making a purchase.

1. Return Eligibility

  • We accept returns within 7 days of delivery.

  • To be eligible for a return, the item must be:

    • Unused and in the same condition as received

    • In its original packaging

    • Accompanied by proof of purchase (order confirmation or receipt)

  • Returns requested after 7 days from the delivery date will not be accepted.

2. Exchange Policy

  • We allow exchanges within 10 days of delivery.

  • Exchanges are subject to product availability.

  • Items must meet the same condition requirements as returns (unused, original packaging).

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items that show signs of use, damage, or alteration by the customer

  • Items returned without original packaging

  • Clearance or final sale items (if applicable)

4. Return Process

To initiate a return or exchange, please contact us first:

📧 Email: contact@norlix.store
📞 Phone: 619-573-6654

Please provide your order number and a brief reason for the return or exchange. Returns sent without prior authorization may not be accepted.

5. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method.

  • Refunds are issued within 5–10 business days after approval.

  • Processing times may vary depending on your bank or payment provider.

6. Shipping Costs for Returns

  • Original shipping fees (if any) are non-refundable.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

7. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • We will arrange a replacement or refund at no additional cost after verification.

8. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please check with your bank or payment provider first.

  • If the issue persists, contact us at contact@norlix.store for assistance.

9. Contact Information

For any questions regarding returns or refunds, please contact us:

NORLIX TABLE LAMPS
📍 The Cookie Pharmacy LLC
4203 Homewood Ln,
Lakeland, FL 33811, United States
📧 Email: contact@norlix.store
📞 Phone: 619-573-6654